Privacy Policy

Effective Date: March 2025

This Privacy Policy outlines the policies and procedures regarding the collection, use, and disclosure of your information when you use our services, and it informs you about your privacy rights and how the law protects you.

By using our services, you consent to the collection and use of information as described in this Privacy Policy.

1. What do the terms used in this Privacy Policy mean?

You: The individual or entity accessing or using the Service.

Account: A unique account created for you to access our services or parts of our services.

Company: Refers to Triveni Global Software Services LLP (referred to as “the Company”, “We”, “Us”, or “Our”), with HQ office at 401, Marvella Business Hub, Opp. Pal RTO, Pal, Adajan, Surat – 395009, Gujarat, India.

Cookies: Small files placed on your device to store browsing information.

Device: Any device used to access the service, such as a computer, mobile phone, or tablet.

Personal Data: Any information that relates to an identified or identifiable individual.

Service: Refers to our website and any related services.

Service Provider: A third-party entity that processes data on behalf of the Company to facilitate our services.

Usage Data: Automatically collected data that may include information such as IP address, browser type, device details, pages visited, and time spent on the website.

Website: The official site of Triveni Global Software Services LLP.

2. What types of data do we collect?
Personal Data

While using our service, we may ask you to provide us with personally identifiable information, such as:

  • Email address
  • First name and last name
  • Phone number
  • Address (including state, province, postal code, and city)
Usage Data

This data is automatically collected when you use our services and may include:

  • Device’s Internet Protocol (IP) address
  • Browser type and version
  • Pages visited on our website
  • Time and date of visit
  • Time spent on pages
  • Device identifiers

When accessing the service via a mobile device, we may collect:

  • Type of mobile device
  • Mobile operating system
  • Mobile Internet browser type
  • Mobile device unique ID
3. What are cookies and how do we use them?

We use cookies and similar tracking technologies to improve, analyze, and personalize your experience on our website. Cookies are small files placed on your device that help track your activity, and store preferences, and enhance the overall functionality of the service. You can configure your browser to refuse all cookies or notify you when cookies are sent. However, refusing cookies may limit your ability to use certain features of the service.

Types of Cookies we use:

  • Session Cookies: These are essential for the proper functioning of our website. They help authenticate users and prevent fraudulent use of user accounts. Session cookies are deleted as soon as you close your browser.
  • Persistent Cookies: These cookies remain on your device even after you close your browser. They are used to remember whether you have accepted cookies on our website and to enhance your overall user experience by remembering your preferences, such as login details or language settings.
  • Functionality Cookies: These cookies store your preferences, such as language choices or login details, to provide you with a more personalized experience and avoid having to re-enter these preferences each time you use our website.
  • Flash Cookies: Some features of our service may use locally stored objects (also known as Flash Cookies) to collect and store information about your preferences or activity. Flash cookies are not managed by the same browser settings as traditional cookies. For more information on how to manage Flash cookies, you can visit Adobe’s guide.
  • Web Beacons: Certain pages of our website or emails we send may contain small electronic files known as web beacons (or clear gifs, pixel tags, and single-pixel gifs). These files help us track usage statistics, such as counting users who have visited particular pages or opened an email, and monitor the system’s performance.

You can configure your browser to refuse all cookies or notify you when cookies are sent, but refusing cookies may limit your ability to use some features of the service.
For more information about the cookies we use and your options for managing cookies, please refer to our Cookies Policy or the Cookies section of this Privacy Policy.

4. How do we use your personal data?

We may use your personal data for the following purposes:

  • Provide and maintain the service: Monitor and improve our service.
  • Manage your account: Provide access to various features as a registered user.
  • Contract performance: Fulfill contracts related to products, services, or purchases.
  • Contact you: Notify you about updates, promotions, or security alerts.
  • Send newsletters and offers: Inform you about new services or products that might interest you.
  • Handle requests: Respond to and manage any inquiries or support requests.

We may also share your personal information in the following situations:

  • With Service Providers: For purposes such as monitoring and analyzing service usage or contacting you.
  • For business transfers: In case of a merger, acquisition, or sale of assets.
  • With affiliates: To align with the terms of this Privacy Policy.
  • With business partners: To offer joint promotions or services.
  • With your consent: For other purposes upon your approval.
5. How long do we retain your personal data?

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes using your personal data to comply with legal obligations, resolve disputes, and enforce our agreements and policies.

We will also retain usage data for internal analysis purposes. Generally, we keep usage data for a shorter period of time, unless it’s needed to improve the security or functionality of our service, or if we are legally required to retain it for a longer period.

6. Will your personal data be transferred outside your jurisdiction?

Your personal data may be transferred to and processed in locations outside of your jurisdiction, where data protection laws may differ. By using our services and submitting your information, you give your consent to this transfer.

We process your information, including personal data, at our operating offices and in other locations where the parties involved in the processing are based. This means that your information may be transferred to and stored on servers located outside of your state, province, country, or other governmental jurisdiction, where the data protection laws might differ from those in your jurisdiction.

Rest assured, we will take all necessary steps to ensure that your data is handled securely and in accordance with this Privacy Policy. We will not transfer your personal data to any organization or country unless we are confident that adequate controls are in place to protect your data and personal information.

7. When might we disclose your personal data?

We may disclose your personal data under the following circumstances:

  • Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.
  • Legal Requirements: We may disclose your personal data to comply with legal obligations or respond to valid governmental requests, such as those from courts or government agencies.
  • Other Legal Reasons: We may disclose your personal data in good faith to:
  • Protect and defend the rights, safety, or property of the Company.
  • Prevent or investigate potential wrongdoing in connection with our service.
  • Ensure the safety of users of our service or the public.
  • Protect against legal liability.
8. How do we secure your personal data?

We prioritize the security of your personal data but cannot guarantee complete security due to the nature of Internet transmission and electronic storage. We implement commercially reasonable security measures to protect your data.

9. Are our services intended for children?

Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from anyone under 13. If you are a parent or guardian and you become aware that your child has provided us with personal data, please contact us so we can take steps to remove that information from our servers.

If we need to rely on consent as a legal basis for processing your child’s information and your jurisdiction requires parental consent, we may request your consent before collecting or using that information.

10. Does our service link to third-party websites?

Our service may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that party’s site. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We strongly encourage you to review the privacy policy of every site you visit.

11. How will you be notified about changes to the Privacy Policy?

The Company reserves the right to update, modify, or amend this Privacy Policy at any time without prior notice. The “Effective Date” date at the top of this Privacy Policy will also be revised accordingly.

We recommend reviewing this Privacy Policy periodically to stay informed about any changes. Updates are considered effective once they are posted on this page.

12. How can you contact us?

If you have any questions about this Privacy Policy or wish to exercise any rights regarding your personal data, please contact us at:

Email: info@triveniglobalsoft.com

Additional Considerations:

13. What are your rights under data protection laws?

You have the following rights regarding your personal data:

  • Access: You have the right to access the personal data we hold about you.
  • Rectification: You can request corrections to any inaccurate or incomplete personal data we hold about you.
  • Erasure: You can request the deletion of your personal data, subject to legal obligations.
  • Restriction: You can request the restriction of processing your personal data in certain circumstances.
  • Portability: You have the right to request a copy of your personal data in a machine-readable format for transfer to another provider.
  • Objection: You can object to processing, including processing for marketing purposes.

To exercise any of these rights, please contact us at info@triveniglobalsoft.com.

14. What about international data transfers?

Your data may be stored and processed in locations outside your country of residence. These locations may have different data protection laws than those in your jurisdiction. By using our service, you consent to the transfer of your personal data to these locations, with appropriate safeguards in place to protect your privacy.

15. Do we use third-party services?

We may use third-party service providers such as Google Analytics, payment processors, or cloud hosting providers to assist in providing our services. These third parties may have access to your data but are required not to use it for any other purpose than to perform the services on our behalf. We ensure that all third-party services comply with the privacy standards required by applicable data protection laws.

Disclaimer

This Privacy Policy is designed to keep your information secure while providing transparency about our data collection, processing, and protection practices.

The information provided on this website is for general informational purposes only and should not be considered legal, financial, or professional advice. We do not accept any responsibility for any loss or damage resulting from reliance on the information presented on this site.

As the Internet operates on an open system, we cannot guarantee that this website and its downloads are free from viruses or security threats. Users are advised to take appropriate precautions to safeguard their devices.

All content and graphics on this website are the property of Triveni Global Software Services LLP and are protected by copyright laws. Unauthorized reproduction or distribution is strictly prohibited.